CTA 360 – FAQ

Access/Login for the app:

I downloaded the app, why can't I login?
The app is available in the app store, however access is not granted until an authorization form, signed by the local president, is submitted and you receive your login credentials.  Click here for an authorization form.

Why do I get an error when I try to login?
Completely close the app, including any instances that may be running in the background.  Try logging in again.

Make sure you have the latest version of the app installed, check the app store for updates.  Try logging in again.

Delete the app and reinstall from the app store.  Try logging in again.

Still having difficulty, contact CTA360@cta.org


How to do I get trained?

For training and access information, click here.


What's my username for the app?

Your username for CTA 360 is the email address you provided on the signed authorization form.  If you are unsure of the email address provided, please contact CTA360@cta.org


How can I change my password?

To change your password, open the app on your mobile device.  On the login screen, click on CHANGE PASSWORD in the lower right corner.  Follow the prompts to change your password.  Still having difficulty, contact CTA360@cta.org


How long is my access good for?

Typically, access is granted for the current membership year.  CTA’s membership year ends annually on 8/31 and approval must be submitted each year to maintain access.  There are instances where access can be limited for a specific time period, for specific individuals.  If you are not sure when your access ends, contact CTA360@cta.org


How to do I renew my access?

Users will receive an annual reminder to renew their access prior to the end of the membership year (typically notifications are sent in July).  To ensure you have continued access to the app, ensure your Local President notifies CTA prior to 8/31 every year.  The Local President can simply email CTA360@cta.org authorizing your access and requesting that your access be renewed.

If you have not accessed the app in over a year, you will need to watch these training videos to learn about the latest updates and submit a new CTA 360 Authorization Form, signed by your Local President.


I haven't used the app in a while, why can't I login now?

Access to the app is typically granted for the current membership year.

If you have accessed the app within the current membership year, please ensure you are entering your correct username and password.  If you are not sure of your username and password, please contact CTA360@cta.org

If you haven’t access the app within the current membership year, you access may have been terminated.  To get access again, you will need to watch these training videos to learn about the latest updates and submit a new CTA 360 Authorization Form, signed by your Local President.


Why do I keep getting logged out?
One security feature of the app is an automatic logout if the app has been idle for 10 minutes.  This is to safeguard the confidential information that can be viewed on the app.

If you continue to experience instances of being logged out unexpectedly, contact CTA360@cta.org


Who can I contact for technical support?

For immediate technical help accessing the app, contact CTA’s TechSupport: 650-552-5500

For immediate assistance regarding the data being displayed on the app, contact CTA’s Membership Department: 605-552-5278

 

Functions/Processing within the app:

Why aren't some leaders getting my group text?
Please be sure the leader you wish to text has a cell phone number in their individual profile. Ensure that their number is selected when choosing to group text. Also, please be aware that each cell phone service provider limits the number of individuals users can group text at a time. At this time (as of August 2018) AT&T and T-Mobile have a limit of 10 numbers to group text at once and Verizon, has a limit of 20.  Since the limit is set by each provider, the app is not able to allow for more numbers to be included in a group text. To review the group text functionality, click here.
How can I mass email members?
Currently, users can email all members or just specific members at a specific work location or all Local Leaders. The ability to mass email members for the entire local is not available. To learn about the mass email functionality, click here.

I'm trying to send a group text, but have to select all the names I want to include in the text. Why do I have to select the individual names?
The group texting functionality has been updated for users to now select the individuals to text instead of selecting everyone by default. This is to ensure that only those you want to text are included in the message. This update was also made as a result of the cell phone service provider limitations on group texts. Please be aware that each cell phone service provider limits the number of individuals users can group text at a time. At this time (as of August 2018) AT&T and T-Mobile have a limit of 10 numbers to group text at once and Verizon, has a limit of 20. Since the limit is set by each provider, the app is not able to allow for more numbers to be included in a group text.

How do I request a new membership card?
Requesting a replacement membership card is 3 simple steps in the app. Click here to learn how.

Can I add or update a work location for members and non-members?
Users are able to add or update an individual’s work location information from the app.  Updating this information will assist in your organizing and member engagement efforts, discuss the benefits of membership and hopefully convert them to an active member.
To add a work location for an individual that currently does not have a work location in their profile, click here.To update an individual’s existing work location, click here.

My list of local leaders is incorrect, how can I update that information?
To learn how to update your current list of Local Leaders, check out this tutorial.

Do I need to contact the Membership Department when I make an update?
Since the CTA 360 app is linked to CTA’s main Association Management System, there is no need to contact CTA’s Membership Department.  All updates entered into CTA 360 will be immediately reflected in CTA’s Association Management System.

How will my local and school district be notified of new members added in the app?
A list of new active members added through the CTA 360 app is sent to Local Presidents weekly.  The Local President will need to relay that list to their District Payroll department.  This process is similar to sharing a copy of the paper enrollment form.

Is the electronic signature legal?
Yes, if you are enrolling a new member, ensure the new member is with you during the process so you can explain the data collected and have the new member read the “Terms & Conditions”.  The new member must also check the box agreeing to the Terms & Conditions and type in their name via the device at the signature line.  This process complies with electronic signature policies and regulations.  The new member will receive an email the next day following the sign-up process.  The email will have local leader contact information, a temporary membership card and a link to the Terms & Conditions.

What do I do if someone leaves my District/Local?
Currently, deleting or removing individuals from your Local must be done through CTA’s Membership Department.  To contact the Membership Department staff assigned to your local, click here to find their contact information on the app.

For immediate assistance regarding the data being displayed on the app, contact CTA’s Membership Department: 605-552-5278