Access/Login for the app:
Why do I get an error when I try to login?
Completely close the app, including any instances that may be running in the background. Try logging in again.
Make sure you have the latest version of the app installed, check the app store for updates. Try logging in again.
Delete the app and reinstall from the app store. Try logging in again.
Still having difficulty, contact CTA360@cta.org
How to do I get trained?
For training and access information, click here.
What's my username for the app?
Your username for CTA 360 is the email address you provided on the signed authorization form. If you are unsure of the email address provided, please contact CTA360@cta.org
How can I change my password?
To change your password, open the app on your mobile device. On the login screen, click on CHANGE PASSWORD in the lower right corner. Follow the prompts to change your password. Still having difficulty, contact CTA360@cta.org
How long is my access good for?
Typically, access is granted for the current membership year, which ends annually on August 31. Chapter president approval must be submitted each year to maintain access for the following membership year. Chapter presidents may also request that access be limited to a specific period of time for certain users. If you are not sure when your access ends, contact CTA360@cta.org.
How do I renew my access?
Chapter presidents will receive an annual email reminder (typically in July-August) to renew the access for all users in the local chapter. To ensure you have uninterrupted access to the app, ensure your Local President notifies CTA360@cta.org before August 31 every year to continue your access.
If you have not accessed the app in over a year, you will need to watch these training videos to learn about the latest updates and submit a new CTA 360 Authorization Form, signed by your Local President.
I haven't used the app in a while, why can't I login now?
Access to the app is typically granted for the current membership year.
If you have accessed the app within the current membership year, please ensure you are entering your correct username and password. If you are not sure of your username and password, please contact CTA360@cta.org
If you haven’t access the app within the current membership year, you access may have been terminated. To get access again, you will need to watch these training videos to learn about the latest updates and submit a new CTA 360 Authorization Form, signed by your Local President.
Why do I keep getting logged out?
One security feature of the app is an automatic logout if the app has been idle for 10 minutes. This is to safeguard the confidential information that can be viewed on the app.
If you continue to experience instances of being logged out unexpectedly, contact CTA360@cta.org
Who can I contact for technical support?
For immediate technical help accessing the app, contact CTA’s TechSupport: 650-552-5500
For immediate assistance regarding the data being displayed on the app, contact CTA’s Membership Department: 605-552-5278
Functions/Processing within the app:
I'm trying to send a group text, but have to select all the names I want to include in the text. Why do I have to select the individual names?
How do I request a new membership card?
Can I add or update a work location for members and non-members?
To add a work location for an individual that currently does not have a work location in their profile, click here.To update an individual’s existing work location, click here.
My list of local leaders is incorrect, how can I update that information?
Do I need to contact the Membership Department when I make an update?
Since the CTA 360 app is linked to CTA’s main Association Management System, there is no need to contact CTA’s Membership Department. All updates entered into CTA 360 will be immediately reflected in CTA’s Association Management System.
How will my local and school district be notified of new members added in the app?
A list of new active members added through the CTA 360 app is sent to Local Presidents weekly. The Local President will need to relay that list to their District Payroll department. This process is similar to sharing a copy of the paper enrollment form.
Is the electronic signature legal?
What do I do if someone leaves my District/Local?
For immediate assistance regarding the data being displayed on the app, contact CTA’s Membership Department: 605-552-5278